Hope Creek Care Center’s Business Office is located in the Lane Evans Administrative wing, near the front receptionist desk. The Business Office handles all billing and financial accounts. The office is open Monday through Friday, 8:00 A.M. to 4:00 P.M. The office is closed on weekends and holidays. If you need to discuss your account with the business office, we request that you call to make an appointment. Phone: (309)796-6600.

Our receptionists accept room and board payments for residents. We accept private pay, Medicare, Illinois Medicaid, Veteran’s Contracts, and Managed Care insurance plans. All plans are reviewed prior to admission to ensure our facility is network.

Billing statements are mailed monthly.

Resident Trust Fund Accounts

Resident Trust Fund Accounts assist residents with managing their finances and paying for expenses within the facility, such as in-house beauty shop services, cable television, phone service, or shopping during outings. It is suggested that residents do not keep money in their rooms. The Resident Trust Fund Account is managed by the receptionist in the front lobby during normal business hours, Monday through Friday.

Applying for Public Aid

The qualifying process for Illinois Medicaid designation is handled through the Department of Human Services, Macon County Long Term Care Office in Decatur, IL. Our Social Service staff will be happy to assist you with this process.